NAICS 517Subsector · 3-digitnational market4 market records

Telecommunications

This subsector comprises establishments primarily engaged in providing telecommunications and/or video entertainment services over their own networks, or over networks operated by others. The establishments of this subsector are grouped into industries on the basis of the nature of services provided (fixed or mobile), the type of network used to deliver those services (wireline or wireless), and the business model they employ (facilities-based or resale). — Statistics Canada, NAICS 2022A

Establishments · CanadaA
4,875
with employees
Under 10 employeesA
75%
most common size: 1–4
Establishments · USA
60,182
Employment · USA
940,157
16 per establishment
Payroll · USA
$81.8B
$87k per employee
01

Size and shape

How many businesses there are and how small they are. Fragmentation is the first thing an entrant — or anyone selling software into this industry — needs to know, and it is one of the few things that is actually measured.

Canadian establishments by number of employeesA

1–42,10943%
5–91,53431%
10–1960512%
20–493357%
50–991333%
100–199802%
200–499411%
500+381%

Of 4,875 Canadian establishments with employees, 75% have fewer than ten — mostly small operators.

Where they areA

Ontario1,95340%
Quebec94719%
British Columbia65613%
Alberta59112%

Largest four provinces by establishment count. Establishments with employees only — sole operators with no payroll are not in this table, so in trades and personal services the true number of businesses is higher.

How many new establishments are still tradingA
Information, US · opened 2020
79.6%
1 year
59%
3 years
45.7%
5 years
30%
10 years
opened 2015

Measured, not forecast: the share of US establishments opening in one year that were still active later. It counts good operators and bad ones together, which is exactly why it is the honest answer to “what are the odds”. It is for the whole sector rather than this market, and the ten-year figure comes from an older cohort because no younger one has reached ten years.

02

How businesses here compete

The structural profile of subsector 517, which every industry beneath it inherits. This is analyst judgment from how the subsector is organised — not research into this industry, and not a measurement.

national competitionhigh capitalUNVERIFIED

Facilities-based telecom is closed. Resellers and regional internet providers exist on regulated wholesale access and thin margins.

Who sets the price
An oligopoly, under a regulator.
The software it runs on
Billing and operations support systems.
03

Market screens and studies

Market-entry records filed along this branch of the hierarchy. A record at or beneath this code is about this industry; one above it is about something wider that contains it.

Operating businessScreenedfiled at 5173
Regional Facilities-Based Internet ProviderStructure decides
binding constraint: capital intensity

Inside a group dominated by national carriers there is a real small-operator business: the regional provider that builds its own fibre or fixed-wireless network in places the majors have not reached. The counts show it — 1,034 of Canada's 1,777 carrier establishments employ fewer than ten people, against 38 that employ 500 or more [A]. The demand is not in question; connectivity is the one utility households will not give up. The cut is what must be sunk before the first bill goes out, and who the entrant is out-building. BCE spent $3,700M of capital in 2025 — 15.1% of revenue — and that was a reduced year, on operating revenue that grew 0.2% [A]. A network business at maturity reinvests about fifteen cents of every revenue dollar simply to stay current, and keeps a 43.6% adjusted EBITDA margin [A] only because the network underneath was paid for over decades. The regional entrant faces the same cost per home passed with none of that base, in territory that was left unbuilt precisely because density would not carry the cost. That is why rural builds lean on public broadband funding — and a subsidised build has the funder's timetable, coverage obligations and reporting attached. The exposure that does not go away: once the entrant proves a territory pays, the incumbent can overbuild it out of a capital budget larger than the entrant's enterprise value, or a low-earth-orbit service can take the most remote customers with no build at all. Resale over someone else's network is a different proposition and is screened at 5179; billing and operations software for carriers is screened separately at 517.

NAICS 51735 vendors named9 sourced figuresOpen →
Operating businessScreenedfiled at 5174
Satellite Connectivity Reseller & Remote NetworksOne thing must be true
binding constraint: defensibility

Nobody with ordinary resources launches satellites, and the pre-screen cut this group on capital. But the definition also covers firms distributing the services of other satellite operators, and that is what most of the group is: 79 Canadian establishments, 55 of them with fewer than ten people [A] — integrators putting terminals on mine sites, vessels, northern communities and backup links for enterprise networks. That business needs a van and a dealer agreement, not a constellation. The cut is that the thing being resold is losing its price, and the new supplier does not need a reseller. Telesat, Canada's operator, reported 2025 revenue of $418M, down 27%, and adjusted EBITDA of $213M, down 45% [A], as demand for geostationary capacity fell away. Its answer is to become a low-earth-orbit operator itself: $708M of capital expenditure in 2025 and a further $1.0–1.2B planned for 2026 on Lightspeed [A] — a 2026 commitment of more than twice the $418M the whole company earned in 2025. The reseller sits beneath that fight. Its historic margin came from the scarcity of capacity and the difficulty of installing and pointing a terminal; low-earth-orbit services ship a self-installing terminal and sell to the end customer directly at a published price. What is left is integration labour — mounting, networking, managed service for an industrial site — a small field-services business whose supplier is also its competitor, not a telecommunications margin. Billing and operations software for this sector is screened separately at 517.

NAICS 51745 vendors named10 sourced figuresOpen →
Operating businessScreenedfiled at 5179
Wholesale-Based Internet & VoIP ResellerOne thing must be true
binding constraint: incumbent vulnerability

The pre-screen called this a genuine small-operator entry, and on the counts it is the most populated corner of telecom: 3,019 establishments, 2,554 of them with fewer than ten employees and none above 499 [A]. A reseller needs no network — it buys regulated wholesale access from the telephone or cable company, puts its own brand and support on top, and sells home internet or business voice. The screen tested that and the pre-screen does not survive. The reseller's largest cost is a tariff paid to the company it competes with at retail, and the record of the last five years is what happens under that arrangement. Reporting of the CRTC's 2025 market report puts independent wholesale-based providers' share of home internet at 8.4% in 2020, 8.0% in 2021, 6.1% in 2022, 5.0% in 2023 and 4.2% in 2024 — halved in four years [B]. Over the same period the larger independents stopped being independent: Bell bought EBOX and Distributel in 2022, and Quebecor, Videotron's parent, bought VMedia the same year [B]. The incumbent can discount its own flanker brand below the wholesale rate plus the reseller's costs, contest every rate decision for years, and then buy whoever is left; the reseller can do none of those things back. Hosted business voice is the same shape with a different supplier — the platform behind a white-label VoIP service also sells direct. An incumbent that sets your input price, competes for your customer and is the natural buyer of your business is not vulnerable. The 'all other telecommunications' tail of this group was not examined. Billing software for the sector is screened separately at 517.

NAICS 51794 vendors named6 sourced figuresOpen →
04

Software serving this industry

The vertical software markets filed along the same branch — who sells to these businesses and who they would have to displace — and then the generic categories every business buys whatever it does.

05

Companies in this industry · 20

Every company this research names that is filed here or beneath — the operators, and the vendors that sell to them — largest disclosed revenue first. The rank is within the company’s own six-digit industry.

CompanyFiled underRevenueRank
BCETSX:BCEWired and wireless telecommunications carriers(except satellite)5173$24.5B1/5
AmdocsNASDAQ:DOXTelecommunications517$5.1B1/4
TelesatPrivateSatellite telecommunications5174$418M1/8
TelusPrivateWired and wireless telecommunications carriers(except satellite)5173—2/5
CogecoTSX:CGOOther telecommunications5179—1/3
QuebecorTSX:QBR-BOther telecommunications5179—2/3
StarlinkPrivateSatellite telecommunications5174—2/8
XplorePrivateWired and wireless telecommunications carriers(except satellite)5173—3/5
Bell SatellitePrivateSatellite telecommunications5174—3/8
CSG SystemsPrivateTelecommunications517—2/4
EastlinkPrivateWired and wireless telecommunications carriers(except satellite)5173—4/5
gaiiaPrivateTelecommunications517—3/4
Galaxy BroadbandPrivateSatellite telecommunications5174—4/8
MarlinkPrivateSatellite telecommunications5174—5/8
NetcrackerPrivateTelecommunications517—4/4

And 5 more on the companies page.

06

Who works here

The occupations employed in Information and cultural industries, most concentrated in it first. The share is measured against the whole sector, not this industry — the published cross-tabulation stops there.

Tagged to this industry

Concentrated in this sectorA

These jobs are mostly done here. An operator in this industry is competing for them against others in the same industry, not against the whole economy.

And the jobs every business has

Found across at least fourteen of the twenty sectors. But note the shape of this industry: 75% of establishments have fewer than ten employees, and at that size most of these roles are one person wearing several hats, or bought in from outside.

All 162 occupations →

07

Inside this industry

3 rows sit directly beneath 517, and 10 in all once every level is counted. Each has a base report of its own.

Alongside it, under 51 Information and cultural industries