Specialty trade contractors

FSM is the horizontal dispatch layer under every business that sends workers to a site — booking the job, scheduling and routing the crew, the work order on the technician's phone, the quote, the invoice and the payment. It spans the specialty trades (the 238 anchor), appliance and equipment repair, cleaning, pest and pool routes, security patrol, land-survey and GIS field crews, and utility and telecom field forces. The neighbouring records — roofing (238160), electrical (238210), mechanical (238220), cleaning (561722), pest (561710), pool (561799), security guard (561612) and geospatial (541370) — are the vertical specialisations of this same layer; this record is the layer itself, and it does not repeat their vendor work. Incumbent vulnerability decides it: there is no weak incumbent anywhere in the stack. At the SMB and mid-market trades end, ServiceTitan (Nasdaq: TTAN) reported FY2026 revenue (year ended 2026-01-31) of $961.0M, up 24%, platform revenue of $925.4M, $82.1B of gross transaction volume invoiced through it, about 10,800 active customers, net dollar retention above 110% and gross dollar retention above 95%, and passed a $1B annualised run rate [A]. That is a leader still compounding, not one coasting. At the enterprise end, Salesforce Field Service and ServiceNow FSM ride inside CRM and ITSM estates the buyer already owns [C], IFS (which also owns WorkWave) passed €1B of ARR and was valued at over €15B in April 2025 [B], and PTC paid about $1.46B for ServiceMax in January 2023 [B]. Between those ends the challengers are funded, not starved: Jobber (Edmonton) $176M [B], Housecall Pro $125M in one 2022 round [B], simPRO over $350M from K1 [B], BuildOps $127M at a $1B valuation in March 2025 [B], ServiceTrade $85M [B], Workiz about $60M [B]. The private-equity roll-ups — EverCommerce (Service Fusion, Kickserv), Xplor (FieldEdge), IFS/WorkWave — have already bought most of the independent long tail. Demand is not the problem; the price of reaching the buyer is. Every owner-operator plumber, cleaner and patrol company is already being sold to by a well-funded vendor with a payments line attached, so an entrant pays the same paid-search and trade-show toll without the installed base that makes the payments margin work. The only defensible positions are vertical — a workflow the generalists do badly (commercial service agreements and inspections, which is exactly where ServiceTrade and BuildOps went; regulated reporting; survey and utility crews tied to GIS) — and those belong on the vertical records, not here. The 238 anchor is navigational: the buyer is any business with a dispatcher.

Two funded incumbents plus aerial-measurement data licensing (EagleView) as a barrier. Insurance-claim workflow is the distinctive element and it is already the incumbents' core feature. Nothing is disclosed here. Every vendor named on this record is private, or sits inside a parent that does not break the line out, so no revenue floor can be built and the market size is genuinely unknown rather than estimated.

Structurally identical to the mechanical trades study and served by the same incumbent. Rather than duplicate it, the service-agreement wedge identified in 238220 should be tested across both trades at once — electrical contractors run the same maintenance-agreement model. Sourced update: ServiceTitan closed FY2026 at $961M, +24%. Electrical contractors are served by the same platform as the mechanical trades studied at 238220, so this market has no incumbent of its own to attack.

The category leader has priced itself out of the bottom two-thirds of its own market — but >95% retention means the play is selling beside it, never instead of it.