NAICS 8121Industry group · 4-digitlocal market2 market records

Personal care services

This industry group comprises establishments primarily engaged in providing personal care services, such as hair care and esthetic services, hair replacement and scalp treatment services, massage services, diet counselling services and ear piercing services. — Statistics Canada, NAICS 2022A

Establishments · CanadaA
20,098
with employees
Under 10 employeesA
85%
most common size: 1–4
Establishments · USA
156,578
Employment · USA
743,496
4.7 per establishment
Payroll · USA
$21.7B
$29k per employee
01

Size and shape

How many businesses there are and how small they are. Fragmentation is the first thing an entrant — or anyone selling software into this industry — needs to know, and it is one of the few things that is actually measured.

Canadian establishments by number of employeesA

1–411,99160%
5–95,12425%
10–192,25111%
20–496293%
50–99730%
100–199240%
200–49950%
500+10%

Of 20,098 Canadian establishments with employees, 85% have fewer than ten — an industry of very small operators.

Where they areA

Ontario8,05340%
Quebec3,86719%
British Columbia3,24716%
Alberta2,82114%

Largest four provinces by establishment count. Establishments with employees only — sole operators with no payroll are not in this table, so in trades and personal services the true number of businesses is higher.

How many new establishments are still tradingA
Other Services (except Public Administration), US · opened 2020
85.2%
1 year
71.8%
3 years
60%
5 years
42.1%
10 years
opened 2015

Measured, not forecast: the share of US establishments opening in one year that were still active later. It counts good operators and bad ones together, which is exactly why it is the honest answer to “what are the odds”. It is for the whole sector rather than this market, and the ten-year figure comes from an older cohort because no younger one has reached ten years.

02

How businesses here compete

The structural profile of subsector 812, which every industry beneath it inherits. This is analyst judgment from how the subsector is organised — not research into this industry, and not a measurement.

local competitionlow capitalUNVERIFIEDinherited from 812 Personal and laundry services

Salons, laundries, funeral homes and pet care: personal, local and repeat. Most are small by nature; funeral homes and dry cleaning are the capital-heavier exceptions, the first consolidating and the second shrinking.

Who sets the price
The operator, within a neighbourhood's going rate.
The software it runs on
Appointment booking, point of sale and payments — a crowded category sold on payment processing margin.
03

Market screens and studies

Market-entry records filed along this branch of the hierarchy. A record at or beneath this code is about this industry; one above it is about something wider that contains it.

No operating-business record sits in this industry — the records filed here are software markets, shown in the next section.

04

Software serving this industry

The vertical software markets filed along the same branch — who sells to these businesses and who they would have to displace — and then the generic categories every business buys whatever it does.

Vertical softwareScreenedfiled at 812115
Salon & Spa ManagementOne thing must be true
binding constraint: incumbent vulnerability
Incumbent Boulevard and Zenoti

Payments-attached and well funded, with Fresha competing at zero subscription cost by monetising payments alone — a free-alternative problem in a vertical market rather than a horizontal one. Nothing is disclosed here. Every vendor named on this record is private, or sits inside a parent that does not break the line out, so no revenue floor can be built and the market size is genuinely unknown rather than estimated.

NAICS 8121155 vendors named4 sourced figuresOpen →
Vertical softwareScreenedfiled at 812190
Medical Spa & Aesthetics Practice SoftwareOne thing must be true
binding constraint: incumbent vulnerability
Incumbent Fragmented. Clinical side: PatientNow (PSG), Aesthetic Record, AestheticsPro. Booking/payments side: Boulevard and Zenoti

Medspas straddle two codes. They are filed here under 812190 (other personal care services), but the injecting, prescribing and supervising happen under a medical director, which is physicians'-office work (621111). The software follows that split. How this differs from salon and spa software (812115): the salon stack is booking, staff, retail and payments. A medspa needs all of that plus a clinical record. That means injectable charting on a face map with units, product and lot numbers; signed treatment consents; before-and-after photos; good-faith exams and medical-director sign-off; e-prescribing; and memberships and loyalty programs that sell treatment packages ahead of time. The customer is also different. AmSpa counted 10,488 US medspas in 2023, up from 8,899, averaging about $1.4M in revenue each; 81% are single-location, and 67% of single-owner practices are owned by non-physicians [B, association survey]. That is a larger ticket than a salon, and the owner carries medical liability. There is no single incumbent; two camps meet in the middle. On the clinical side, PatientNow (owned by PSG; 5,000+ locations claimed), Aesthetic Record (9,000+ clinics claimed) and AestheticsPro (claims nearly 30% of US and Canadian medspas) sell an aesthetics EMR with booking attached. Nextech, which TPG bought for $1.4B in 2023 [B], covers the surgeon and dermatologist end. On the salon-platform side, Boulevard ($80M Series D led by JMI Equity, July 2025, about $800M valuation, about $188M raised) says medspas are its fastest-growing segment and that it powers about 15% of US medspas [B; share C]. Zenoti (about $331M raised, valued near $1.5B in 2021) [B] and Mangomint (about $48M) [B] sell medspa editions of their salon software. The vendor claims add up to more clinics than AmSpa counts, so the shares overlap or are inflated. The obvious wedges are already funded. Moxie ($51M total; $25M Series C led by Viewpoint Ventures, March 2026) [B] bundles EMR, compliance, medical-director matching and coaching for a share of practice sales, which is closer to a franchise or management company than to SaaS. RepeatMD ($50M Series A including $10M of debt, co-led by Centana Growth Partners and Full In Partners, November 2023) [B] owns memberships, rewards and e-commerce as an add-on that plugs into the EMRs. PatientNow bought Recura (an AI receptionist) in November 2025 [B]. A new entrant would face PE-owned EMRs, three venture-funded booking platforms that already process medspa payments, and funded specialists in the two places a newcomer would start: compliance and memberships. Incumbent vulnerability decides it. No vendor publishes revenue.

NAICS 81219010 vendors named6 sourced figuresOpen →
05

Companies in this industry · 21

Every company this research names that is filed here or beneath — the operators, and the vendors that sell to them — largest disclosed revenue first. The rank is within the company’s own six-digit industry.

CompanyFiled underRevenueRank
BoulevardPrivateBeauty salons812115—1/13
DaySmart SoftwarePrivateBeauty salons812115—2/13
MangomintPrivateBeauty salons812115—3/13
ZenotiPrivateBeauty salons812115—4/13
Aesthetic RecordPrivateOther personal care services812190—1/8
AestheticsProPrivateOther personal care services812190—2/8
BooksyPrivateBeauty salons812115—5/13
DINGGPrivateBeauty salons812115—6/13
FreshaPrivateBeauty salons812115—7/13
GlossGeniusPrivateBeauty salons812115—8/13
GoldiePrivateBeauty salons812115—9/13
MeevoPrivateBeauty salons812115—10/13
MoxiePrivateOther personal care services812190—3/8
NextechPrivateOther personal care services812190—4/8
PabauPrivateOther personal care services812190—5/8

And 6 more on the companies page.

06

Who works here

The occupations employed in Other services (except public administration), most concentrated in it first. The share is measured against the whole sector, not this industry — the published cross-tabulation stops there.

Tagged to this industry

Concentrated in this sectorA

These jobs are mostly done here. An operator in this industry is competing for them against others in the same industry, not against the whole economy.

And the jobs every business has

Found across at least fourteen of the twenty sectors. But note the shape of this industry: 85% of establishments have fewer than ten employees, and at that size most of these roles are one person wearing several hats, or bought in from outside.

All 162 occupations →

07

Inside this industry

2 rows sit directly beneath 8121, and 6 in all once every level is counted. Each has a base report of its own.

Alongside it, under 812 Personal and laundry services