Personal and laundry services
This subsector comprises establishments primarily engaged in providing personal care services, funeral services, laundry services and other services, such as pet care and photo finishing. Operators of parking facilities are also included. — Statistics Canada, NAICS 2022A
- Establishments · CanadaA
- 28,696
- Under 10 employeesA
- 83%
- Establishments · USA
- 265,965
- Employment · USA
- 1,495,174
- Payroll · USA
- $48.0B
Size and shape
How many businesses there are and how small they are. Fragmentation is the first thing an entrant — or anyone selling software into this industry — needs to know, and it is one of the few things that is actually measured.
Canadian establishments by number of employeesA
Of 28,696 Canadian establishments with employees, 83% have fewer than ten — an industry of very small operators.
Where they areA
Largest four provinces by establishment count. Establishments with employees only — sole operators with no payroll are not in this table, so in trades and personal services the true number of businesses is higher.
Measured, not forecast: the share of US establishments opening in one year that were still active later. It counts good operators and bad ones together, which is exactly why it is the honest answer to “what are the odds”. It is for the whole sector rather than this market, and the ten-year figure comes from an older cohort because no younger one has reached ten years.
How businesses here compete
The structural profile of subsector 812, which every industry beneath it inherits. This is analyst judgment from how the subsector is organised — not research into this industry, and not a measurement.
Salons, laundries, funeral homes and pet care: personal, local and repeat. Most are small by nature; funeral homes and dry cleaning are the capital-heavier exceptions, the first consolidating and the second shrinking.
- Who sets the price
- The operator, within a neighbourhood's going rate.
- The software it runs on
- Appointment booking, point of sale and payments — a crowded category sold on payment processing margin.
Market screens and studies
Market-entry records filed along this branch of the hierarchy. A record at or beneath this code is about this industry; one above it is about something wider that contains it.
The demographic tailwind is real and revenue per call is the number that decides whether it reaches the owner. Cremation is now the majority disposition — Service Corporation International, the largest operator in North America, reported a core cremation rate of 57.8% in the fourth quarter of 2025 and a comparable rate of 64.9% — and a cremation carries a fraction of the traditional burial ticket. SCI's own average revenue per funeral service was US$5,818 in 2025 against US$5,651 in 2024, a 3% rise that a company with national purchasing, pre-need portfolios and 1,485 locations extracted from a mix moving against it; an independent home has none of those levers. Volume growth flatters a shrinking average, and the consolidators bid first for the books with the best pre-need portfolios, leaving the independent buyer the homes with the weakest ones. Canada's own consolidator left the public market in 2024: Park Lawn was taken private at $26.50 a share, which removed the one domestic disclosure a buyer could have priced against. The practice management software here is screened separately.
Retail dry cleaning is in structural decline — the garments that required it have been leaving offices for a decade and did not come back. The growing half is commercial route laundry for hotels, restaurants and health care, which is a logistics and plant business with capital intensity closer to manufacturing than to retail. Buying the declining half to fund entry into the growing half is a common plan and rarely a good one.
Software serving this industry
The vertical software markets filed along the same branch — who sells to these businesses and who they would have to displace — and then the generic categories every business buys whatever it does.
Payments-attached and well funded, with Fresha competing at zero subscription cost by monetising payments alone — a free-alternative problem in a vertical market rather than a horizontal one. Nothing is disclosed here. Every vendor named on this record is private, or sits inside a parent that does not break the line out, so no revenue floor can be built and the market size is genuinely unknown rather than estimated.
Medspas straddle two codes. They are filed here under 812190 (other personal care services), but the injecting, prescribing and supervising happen under a medical director, which is physicians'-office work (621111). The software follows that split. How this differs from salon and spa software (812115): the salon stack is booking, staff, retail and payments. A medspa needs all of that plus a clinical record. That means injectable charting on a face map with units, product and lot numbers; signed treatment consents; before-and-after photos; good-faith exams and medical-director sign-off; e-prescribing; and memberships and loyalty programs that sell treatment packages ahead of time. The customer is also different. AmSpa counted 10,488 US medspas in 2023, up from 8,899, averaging about $1.4M in revenue each; 81% are single-location, and 67% of single-owner practices are owned by non-physicians [B, association survey]. That is a larger ticket than a salon, and the owner carries medical liability. There is no single incumbent; two camps meet in the middle. On the clinical side, PatientNow (owned by PSG; 5,000+ locations claimed), Aesthetic Record (9,000+ clinics claimed) and AestheticsPro (claims nearly 30% of US and Canadian medspas) sell an aesthetics EMR with booking attached. Nextech, which TPG bought for $1.4B in 2023 [B], covers the surgeon and dermatologist end. On the salon-platform side, Boulevard ($80M Series D led by JMI Equity, July 2025, about $800M valuation, about $188M raised) says medspas are its fastest-growing segment and that it powers about 15% of US medspas [B; share C]. Zenoti (about $331M raised, valued near $1.5B in 2021) [B] and Mangomint (about $48M) [B] sell medspa editions of their salon software. The vendor claims add up to more clinics than AmSpa counts, so the shares overlap or are inflated. The obvious wedges are already funded. Moxie ($51M total; $25M Series C led by Viewpoint Ventures, March 2026) [B] bundles EMR, compliance, medical-director matching and coaching for a share of practice sales, which is closer to a franchise or management company than to SaaS. RepeatMD ($50M Series A including $10M of debt, co-led by Centana Growth Partners and Full In Partners, November 2023) [B] owns memberships, rewards and e-commerce as an add-on that plugs into the EMRs. PatientNow bought Recura (an AI receptionist) in November 2025 [B]. A new entrant would face PE-owned EMRs, three venture-funded booking platforms that already process medspa payments, and funded specialists in the two places a newcomer would start: compliance and memberships. Incumbent vulnerability decides it. No vendor publishes revenue.
Genuinely underserved and genuinely tiny. Roughly 19,000 US funeral homes at achievable ACVs gives a ceiling too low to justify a dedicated build, though it would suit a solo operator content with a lifestyle outcome. Nothing is disclosed here. Every vendor named on this record is private, or sits inside a parent that does not break the line out, so no revenue floor can be built and the market size is genuinely unknown rather than estimated.
Togetherwork has rolled up the category and monetises card volume through the booking flow, which puts the licence price where the salon and fitness records found it — at or near zero for anyone who cannot process payments. The pain is real and the willingness to pay for software alone is not. Nothing is disclosed here. Every vendor named on this record is private, or sits inside a parent that does not break the line out, so no revenue floor can be built and the market size is genuinely unknown rather than estimated.
Two roll-ups now hold both ends of this market, and both have more capital than any new entrant could raise. On the operator side, Metropolis bought SP+ for about $1.5B in enterprise value in May 2024. It funded the deal with $1.05B of Series C equity and $550M of term debt, led by Eldridge Industries [B, company release]. That made it what it calls the largest parking operator in North America, with more than 4,000 locations [C, vendor]. In November 2025 it added a ~$500M Series D led by LionTree and a $1.1B term loan at about a $5B valuation [B, company release]. Metropolis is both the customer and the vendor: it runs garages with its own computer-vision checkout instead of buying PARCS from someone else. On the municipal and on-street side, EasyPark Group bought ParkMobile in 2021. It closed on Flowbird, the pay-station maker, in January 2025 and added Parkopedia. In June 2025 it renamed itself Arrive, now covering 90+ countries and 20,000 cities [C, vendor]. France's competition authority cleared the Flowbird deal and found no foreclosure risk [A, regulator]. So the app, the meter and the parking-data layer now sit with one PE-owned group (Vitruvian, Verdane, Searchlight). The middle tier is well funded too. Flash raised $250M+ led by Vista at a $1B+ valuation in 2022 for cloud PARCS. Passport had raised $125M by 2019 for municipal mobile pay, permits and enforcement. ParkHub merged with the UK's JustPark in 2024 on an FTV Capital growth round and now trades as JustPark. The one measurable incumbent is stagnant, but that is not an opening. T2 Systems (universities, hospitals, municipalities; permits, enforcement, pay stations) is the only vendor here with published revenue. Verra Mobility paid $347M for it in 2021, when it expected nearly $80M of revenue. Its Parking Solutions segment reported $82.6M for 2025, flat in four years. Customers fell from more than 1,900 to about 1,775, and Verra wrote off $97.1M of the segment's goodwill in 2024 [A, 10-K]. The accounts Verra is losing are going to Passport, Flash and the Arrive brands, which already have the capital and the city contracts. They are not open to a new entrant.
And what every business buys · 25 generic categories
Sold to every industry rather than this one, so they are filed against the software industry's own code. The same few vendors recur across most of them.
Companies in this industry · 57
Every company this research names that is filed here or beneath — the operators, and the vendors that sell to them — largest disclosed revenue first. The rank is within the company’s own six-digit industry.
| Company | Filed under | Revenue | Rank |
|---|---|---|---|
| BoulevardPrivate | Beauty salons812115 | — | 1/13 |
| DaySmart SoftwarePrivate | Beauty salons812115 | — | 2/13 |
| MangomintPrivate | Beauty salons812115 | — | 3/13 |
| ZenotiPrivate | Beauty salons812115 | — | 4/13 |
| Aesthetic RecordPrivate | Other personal care services812190 | — | 1/8 |
| AestheticsProPrivate | Other personal care services812190 | — | 2/8 |
| Arbor MemorialPrivate | Funeral homes812210 | — | 1/9 |
| ARRIVEPrivate | Parking lots and garages812930 | — | 1/12 |
| Batesville tech linesPrivate | Funeral homes812210 | — | 2/9 |
| BooksyPrivate | Beauty salons812115 | — | 5/13 |
| Canadian LinenPrivate | Dry cleaning and laundry services (except coin-operated)812320 | — | 1/5 |
| Carriage ServicesNYSE:CSV | Funeral homes812210 | — | 3/9 |
| CintasNASDAQ:CTAS | Dry cleaning and laundry services (except coin-operated)812320 | — | 2/5 |
| DINGGPrivate | Beauty salons812115 | — | 6/13 |
| FlashPrivate | Parking lots and garages812930 | — | 2/12 |
And 42 more on the companies page.
Who works here
The occupations employed in Other services (except public administration), most concentrated in it first. The share is measured against the whole sector, not this industry — the published cross-tabulation stops there.
Tagged to this industry
Concentrated in this sectorA
These jobs are mostly done here. An operator in this industry is competing for them against others in the same industry, not against the whole economy.
And the jobs every business has
Found across at least fourteen of the twenty sectors. But note the shape of this industry: 83% of establishments have fewer than ten employees, and at that size most of these roles are one person wearing several hats, or bought in from outside.
Inside this industry
4 rows sit directly beneath 812, and 29 in all once every level is counted. Each has a base report of its own.
| Code | Industry | Establishments · CA | What is known |
|---|---|---|---|
| 8121 | Personal care services | 20,098 | Salon & Spa ManagementMedical Spa & Aesthetics Practice Software |
| 8122 | Funeral services | 1,619 | Funeral Home AcquisitionFuneral Home Management |
| 8123 | Dry cleaning and laundry services | 1,896 | Dry Cleaning & Commercial Laundry |
| 8129 | Other personal services | 5,083 | Pet Grooming & Boarding Management SoftwareParking Operations & Payments Software |