NAICS 8114Industry group · 4-digitlocal market1 market record

Personal and household goods repair and maintenance

This industry group comprises establishments primarily engaged in repairing and maintaining personal and household goods, such as home and garden equipment, appliances, furniture, footwear and leather goods, garments, watches, jewellery, musical instruments, bicycles and recreational boats. — Statistics Canada, NAICS 2022A

Establishments · CanadaA: 3,528
Under 10 employeesA: 93%
Establishments · USA: 22,105
Employment · USA: 77,176
Payroll · USA: $3.3B

Size and shape

How many businesses there are and how small they are. Fragmentation is the first thing an entrant — or anyone selling software into this industry — needs to know, and it is one of the few things that is actually measured.

Canadian establishments by number of employeesA

1–42,65675%

5–963718%

10–191705%

20–49562%

50–9960%

100–19930%

200–4990—

500+0—

Of 3,528 Canadian establishments with employees, 93% have fewer than ten — an industry of very small operators.

Where they areA

Ontario1,23435%

Quebec93026%

British Columbia56016%

Alberta38711%

Largest four provinces by establishment count. Establishments with employees only — sole operators with no payroll are not in this table, so in trades and personal services the true number of businesses is higher.

How many new establishments are still tradingA

Other Services (except Public Administration), US · opened 2020

85.2%

1 year

71.8%

3 years

60%

5 years

42.1%

10 years

opened 2015

Measured, not forecast: the share of US establishments opening in one year that were still active later. It counts good operators and bad ones together, which is exactly why it is the honest answer to “what are the odds”. It is for the whole sector rather than this market, and the ten-year figure comes from an older cohort because no younger one has reached ten years.

How businesses here compete

The structural profile of subsector 811, which every industry beneath it inherits. This is analyst judgment from how the subsector is organised — not research into this industry, and not a measurement.

local competitionmedium capitalUNVERIFIEDinherited from 811 Repair and maintenance

Technician supply is the business. Auto repair is being consolidated; commercial and industrial equipment repair is steadier and sold on uptime rather than price.

Who sets the price: Posted labour rates and the customer's alternative of replacing rather than repairing.
The software it runs on: Shop management with parts catalogues and labour guides; field service for commercial equipment.

Market screens and studies

Market-entry records filed along this branch of the hierarchy. A record at or beneath this code is about this industry; one above it is about something wider that contains it.

Operating businessScreened

Appliance & Household Goods RepairOne thing must be true

binding constraint: growth quality

The 8112 record covers electronics; this is everything else people get fixed — appliances, furniture, shoes, garden equipment. It has the most sympathetic setup in this batch and still cuts. The labour supply is the business and it is shrinking: the Bureau of Labor Statistics counts about 37,300 home appliance repairers nationally [B] against an industry estimate that more than 52,000 new technicians will be needed within five years [C]; the median technician is in their early-to-mid forties and retirements outpace hires. A shortage of the input you resell is not a tailwind — it is a wage floor that rises faster than a callout fee. Around it, a roughly $7B US market growing 1–3% a year [C] is consolidating as multi-truck operations buy out single-operator shops. The one thing that could reverse this is right-to-repair legislation forcing parts and diagnostics into independent hands; that is a real tailwind, it is already law in parts of the EU, and it is the trigger to watch.

NAICS 81145 vendors named8 sourced figuresOpen →

Software serving this industry

The vertical software markets filed along the same branch — who sells to these businesses and who they would have to displace — and then the generic categories every business buys whatever it does.

No vertical software market has been recorded along this branch. What the subsector typically runs on: Shop management with parts catalogues and labour guides; field service for commercial equipment.

And what every business buys · 25 generic categories

Sold to every industry rather than this one, so they are filed against the software industry's own code. The same few vendors recur across most of them.

Companies in this industry · 4

Every company this research names that is filed here or beneath — the operators, and the vendors that sell to them — largest disclosed revenue first. The rank is within the company’s own six-digit industry.

Company	Filed under	Revenue	Rank
FrontDoorPrivate	Personal and household goods repair and maintenance8114	$2.1B	1/4
Manufacturers' authorised-servicer networksPrivate	Personal and household goods repair and maintenance8114	—	2/4
Mr. AppliancePrivate	Personal and household goods repair and maintenance8114	—	3/4
Sears Home ServicesPrivate	Personal and household goods repair and maintenance8114	—	4/4

Who works here

The occupations employed in Other services (except public administration), most concentrated in it first. The share is measured against the whole sector, not this industry — the published cross-tabulation stops there.

Tagged to this industry

Small engine and equipment mechanics and related repairers (including electrical components)

Concentrated in this sectorA

Hairstylists and estheticians One industry 88.3%

Support occupations in personal services Mostly one sector 64.5%

Automotive service technicians Mostly one sector 56.8%

Home care provider occupations One industry 23.3%

Social and community service professionals Mostly one sector 21.7%

Managers in social, community and correctional services Mostly one sector 18.4%

Machining, metal forming, shaping and erecting trades Mostly one sector 12.9%

Practitioners of natural healing One industry 11.1%

Specialized occupations in services Mostly one sector 8.8%

Program leaders and instructors in recreation, sport and fitness Mostly one sector 6.8%

These jobs are mostly done here. An operator in this industry is competing for them against others in the same industry, not against the whole economy.

And the jobs every business has

Shoe repairers, shoemakers and upholsterers Across the economy 27.9%

Technical occupations in electronics and electrical engineering Across the economy 7.8%

Legislative and senior managers Across the economy 6.6%

Other technical trades Across the economy 5.7%

Office administrative assistants - general, legal and medical Across the economy 5.2%

Administrative, property and payroll officers Across the economy 4.7%

Accounting, insurance and related business administrative occupations Across the economy 4.3%

Building maintenance installers, servicers and repairers Across the economy 3.7%

Financial, insurance and related administrative support workers Across the economy 3.3%

Customer and information services representatives Across the economy 3.2%

Found across at least fourteen of the twenty sectors. But note the shape of this industry: 93% of establishments have fewer than ten employees, and at that size most of these roles are one person wearing several hats, or bought in from outside.

All 162 occupations →

Inside this industry

4 rows sit directly beneath 8114, and 9 in all once every level is counted. Each has a base report of its own.

Code	Industry	Establishments · CA	What is known
81141	Home and garden equipment and appliance repair and maintenance	1,465	screened at 8114
81142	Reupholstery and furniture repair	493	screened at 8114
81143	Footwear and leather goods repair	179	screened at 8114
81149	Other personal and household goods repair and maintenance	1,391	screened at 8114

Alongside it, under 811 Repair and maintenance

Code	Industry	Establishments · CA	What is known
8111	Automotive repair and maintenance	24,760	Independent Auto Repair Shop Software Collision Repair & Auto Body Estimating Software Collision Repair Shop Acquisition+2 more
8112	Electronic and precision equipment repair and maintenance	1,545	Electronics & Device Repair
8113	Commercial and industrial machinery and equipment (except automotive and electronic) repair and maintenance	7,105	CMMS — Computerized Maintenance Management Software Commercial & Industrial Equipment Repair